One conversation, one place
Every call, chat, email and message belongs on the customer's record, where the next person who helps them can see it.
About us
Looking after customers shouldn't need five tools.
Most growing businesses answer the phone in one place, email in another, chat somewhere else and WhatsApp on someone's personal phone, then keep customer records in yet another tool. Customers repeat themselves, messages get missed, and nobody can see how the team is doing. We built ChadaFactoria to put all of it, conversations and customer records alike, in one platform.
What we believe
Simple to start
A business should be able to sign up, buy a number and take its first call in an afternoon, without a consultant.
Private by design
Customers trust you with what they say. We separate every business's data at the database level and let you decide what's recorded and for how long.
AI that helps people
We use AI to give agents and supervisors a clearer view of each conversation, and always let a person take over.
The company
Solodolos Technologies Limited
Chadafactoria.com is owned and operated by Solodolos Technologies Limited, which builds and runs software for businesses. ChadaFactoria is designed, built and supported by our own team.