Legal
Privacy Policy
Last updated 6 October 2026
ChadaFactoria ("we", "us") is a cloud contact-center service owned and operated by Solodolos Technologies Limited. This policy explains what personal information we handle, why, who helps us, and the choices you have.
Two kinds of information
- Account information. When a business signs up, we collect the names, work email addresses and sign-in details of its staff, plus billing contact details. We decide how this information is used, and this policy covers it.
- Customer conversations. When people contact a business that uses ChadaFactoria, by phone, chat, SMS, email or WhatsApp, we store those conversations, contact details, call recordings and call transcripts on that business's behalf. The business decides how that information is used, and its own privacy policy applies. We process it only to provide the service to that business, following its instructions.
What we use information for
- To run the service: routing calls and messages, showing conversation history, and keeping each business's data separate.
- To keep accounts secure: sign-in, authenticator checks, audit logs and detecting misuse.
- To send service emails: team invitations, password resets, security alerts, receipts, and replies that a business's agents send to its customers.
- To bill businesses and meet legal obligations.
We do not sell personal information, use customer conversations for advertising, or send marketing to people who contact our business customers.
Call recordings, transcripts and AI
Each business chooses whether its calls are recorded and transcribed, and what callers are told before they're connected. When a call is transcribed:
- The words spoken are turned into text by our telephony provider and stored with the call.
- Runs of 12 or more digits, such as card numbers, are removed before the text is saved, and agents can pause recording and transcription while private details are given.
- To show how the customer seems (for example, happy or upset), recent parts of the transcript are sent to an AI model provider. The provider processes them only to return that reading to us, under contract, and does not use them to train its models.
Recordings are kept for the period the business chooses (90 days unless it changes this) and then deleted automatically. A business can also delete a recording at any time, for example when a caller asks.
Service providers
We use carefully chosen providers to run ChadaFactoria. They process information only on our instructions:
| Provider | What they do for us |
|---|---|
| Twilio | Phone calls, call recording and transcription, SMS and WhatsApp messaging. |
| Postmark (ActiveCampaign) | Sending and receiving email. |
| Anthropic | AI analysis of call transcripts, such as reading a customer's mood. |
| Stripe | Payment processing. We never store full card numbers. |
| DigitalOcean | Hosting and data storage. |
| Cloudflare | Network security and content delivery. |
If a business connects its own CRM or other systems, conversation details are sent to those systems at the business's request. Some providers process information outside the country where you live. Where that happens we rely on their contractual and legal safeguards for international transfers.
Cookies
This website doesn't use cookies or tracking. The ChadaFactoria app uses only the cookies needed to keep you signed in securely. We don't use advertising or analytics cookies.
How long we keep information
Account information is kept while the business's account is open. Customer conversations are kept for as long as the business keeps its account, and recordings for the period it chooses. When a business closes its account, we delete its data within 90 days, unless the law requires us to keep part of it longer (for example, billing records).
Security
Data is encrypted in transit, each business's data is separated at the database level, secrets for connected systems are encrypted when stored, and every user signs in with an authenticator app or their company's sign-in. Access by our staff is limited to what is needed to support the service, and is logged. See our Security page for more.
Your choices and rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict how it is used, or to receive a copy of it. If you contacted a business that uses ChadaFactoria, please make your request to that business first; we will help them respond. For account information, or any other question, email [email protected]. You may also complain to your local data protection authority.
Children
ChadaFactoria is a service for businesses and isn't meant for children. We don't knowingly collect account information from anyone under 16.
Changes
If we make important changes to this policy we will update the date above and, where appropriate, tell account administrators by email.
Contact
Solodolos Technologies Limited, operator of ChadaFactoria · [email protected]