Pricing
A monthly price for each agent who answers customers, plus the calls and messages you use. Supervisors and admins who don't answer are free.
For small teams answering calls, chat and email.
Everything in Starter, for teams on every channel.
Everything in Growth, for larger and regulated teams.
Prices in US dollars, billed monthly. Taxes may apply. The free trial includes everything in Growth for 14 days, with no card needed.
Usage
Phone numbers, call minutes, text and WhatsApp messages and transcription minutes are added to your monthly invoice. Rates depend on the country and type of number, and you see them in your account before you buy a number. This month's usage is always on your Billing page.
A monthly price per number. Local and toll-free numbers in nine countries.
Per minute, for calls in and out. Rates depend on the country and type of number.
Per text or WhatsApp message sent and received. Email and live chat are included.
Recording and live transcription minutes. Turn either off in Admin if you don't need them.
Compare
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Calls, live chat and email | ✓ | ✓ | ✓ |
| Built-in CRM and tickets | ✓ | ✓ | ✓ |
| Recording and live transcripts | ✓ | ✓ | ✓ |
| Customer mood and upset-customer alerts | ✓ | ✓ | ✓ |
| Supervisor board | ✓ | ✓ | ✓ |
| Conversation log and CSV export | ✓ | ✓ | ✓ |
| Authenticator sign-in for every user | ✓ | ✓ | ✓ |
| SMS and WhatsApp | – | ✓ | ✓ |
| Skills, language and VIP routing | – | ✓ | ✓ |
| Listen, whisper and join calls | – | ✓ | ✓ |
| Phone menu designer | – | ✓ | ✓ |
| CRM connections | – | ✓ | ✓ |
| Company sign-in (Microsoft, Google, Okta) | – | Optional | Compulsory |
| Named contact and custom terms | – | – | ✓ |
Billing questions
Anyone who answers customers. Supervisors and admins who only watch or set things up don't count. Agents are counted each night, and changes show on your next invoice.
Choose a plan and add a card before the 14 days are up and nothing changes. Your admins are reminded before the trial ends, and nothing you've set up is deleted.
Yes, at any time from Admin → Billing. Cancelling stops at the end of the month you've paid for.
By card, through Stripe. Invoices are emailed and always available in Admin → Billing. Charges appear on your statement as CHADAFACTORIA.com. Enterprise customers can ask to pay by invoice.
Talk to us about pricing for nonprofits and larger teams.
Everything in Growth, no card needed. Choose a plan when you're ready.