Each brand its own identity
Customers see the brand they contacted; agents see which brand it is before they answer.
Solutions
One platform for every way you look after customers.
Whether you need call center software, a help desk with ticketing, WhatsApp customer service, or all of them for several brands, ChadaFactoria covers it with one customer record.
Call center software
A cloud call center, without the phone system.
Buy local and toll-free numbers in minutes and answer them in the browser. Callers hear your phone menu, wait in the right queue, or ask for a call back, and every call is recorded and transcribed if you choose.
- Inbound call center with queues, skills routing and VIP priority
- Drag-and-drop IVR designer, opening hours and holidays
- Hold, transfers, and supervisors listening in, whispering or joining
- Call recording, live transcripts and customer mood
QUEUEBookings2 waiting · 0:41
SERVICE LEVEL92%answered in 20 s
CALLBACK+1 416 555 0148keeps their place
Help desk and ticketing
Emails and chats become tickets that get closed.
Forward your support address and add live chat to your website. Conversations land in one work list, and anything that needs follow-up becomes a ticket with an owner, a priority and a due date.
- Shared inbox for email, replies from your own domain
- Live chat widget for your website
- Tickets with SLA due dates, owners and full history
- Built-in CRM, or connect HubSpot, Salesforce, Zendesk or Pipedrive
#1042Late crew refundUrgent · due today
EMAILInvoice copy for SeptemberDelivered
CHATWeekly office quoteTyping…
WhatsApp and SMS customer service
Answer customers where they already message.
Customers text and WhatsApp your business number; agents answer from the same screen as calls and email, with delivery and read status, pictures, and opt-outs handled for you.
- WhatsApp Business messaging with the 24-hour reply window shown
- Two-way SMS from your local or toll-free number
- STOP and START handled automatically
- Every message on the customer's record
WHATSAPPTunde BelloRead · 2 min ago
SMSGrace MensahDelivered
OPT-OUT+1 905 555 0117Texted STOP
Several brands, one team
Run every brand from one account.
Groups with several businesses give each brand its own phone numbers, phone menu, chat window, email address and opening hours, while one team answers them all and supervisors see everything on one board.
Shared or separate teams
Choose which agents answer which brands and queues, by skill and language.
One view for supervisors
Every brand's queues and service levels on one live board.
By industry
Built for service businesses.
ChadaFactoria is built for businesses whose customers call, write and message about bookings, orders and service. These are the teams it fits best.
Cleaning and home services
Bookings, reschedules and quotes by phone, chat and WhatsApp, with callbacks when crews are busy.
Mobility and transport
Trip questions and complaints answered fast, with upset customers flagged to a supervisor.
Retail and furniture
Order status, deliveries and returns across email, chat and messaging, tracked as tickets.
IT and cybersecurity services
Support lines with company sign-in, audit logs and priorities for your most important clients.
Auto services
Service bookings and repair updates by phone and SMS, with the vehicle owner's history on screen.
Professional services
Client calls and emails in one place, with your CRM connected and every conversation logged.
See it with your own customers.
14 days of everything in Growth, no card needed.